Refund policy

Mypawpoint, we want every customer to shop confidently for their pets. Whether you order dog essentials, cat essentials, smart pet gadgets, wellness products, feeding items, grooming tools, toys, beds, travel accessories, training products, or bundles, your satisfaction matters to us.

If you are not completely satisfied with your order, you may request a return or refund within 14 days of receiving your product by contacting us at contact@mypawpoint.com.

To qualify for a return, the item must be unused, unopened, undamaged, and in its original packaging. For hygiene, safety, and pet health reasons, opened or used pet products such as grooming items, feeding and watering products, pet wellness items, bedding, toys, and personal pet accessories cannot be returned unless they arrive damaged, defective, or incorrect.

If your order arrives damaged, defective, or wrong, please email us within 48 hours of delivery with your order number, clear photos, and a short description of the issue. Once your request is reviewed and approved, we will provide return instructions.

Refunds will be processed within 5 to 10 business days after we receive and inspect the returned item. Shipping charges are non-refundable unless the mistake was caused by Mypawpoint.

Sale items, bundle deals, and discounted products may be final sale unless they arrive damaged, defective, or incorrect.